Frequently Asked Questions - Ballina Beach Village
Frequently Asked Questions

Where are the Amenities blocks?

There are three amenity blocks, including baby bath facilities and a disabled bathroom.  Please note as we use bore water the shower water has a distant taste and stain the shower and toilets.  Our apologies, this is not in anyway indicative of lack of cleanliness it is a symptom of the bore water minerals which deposit almost immediately on surfaces particularly metal.

During a dry season, the bore water can get very concentrated as it is highly mineralised with iron, calcium and magnesium (in fact it is very good to bathe in for this reason). It is quite potable, but the taste is strong and we don’t recommend you drink it.

The minerals in the bore water make it somewhat corrosive. Please note that we do not recommend that you wash your car with it. Similarly, you will see corrosion on the stainless steel cutlery and the taps in the bathroom.

All of the cabins, besides the Sea Shanty cabins, have ensuite bathrooms.

Where is the Beach?

The  beach  is just behind the Village, it is a short walk from your cabin or site – about 5 minutes walking.  South Ballina Beach is 31 km long, the second longest in the state, running in a long sweeping arc from the southern Richmond River entrance wall, uninterrupted to the smaller entrance walls at the mouth of the Evans River, at Evans Head.

This beach is unpatrolled, and is prone to inner bar rips and the offshore bar and trough. If you are swimming here, watch for longshore and rip currents, do not swim near the training walls or in the river mouth. Be very careful if bathing up the beach as rips and strong currents in the longshore trough dominate. Stay on the attached portions of the inner bar and away from the rip holes and side currents.

Can we bring our Boat?

Yes please do, but please notify us before your arrival, and please note it must fit entirely in your cabin carport or site or you will be charged for an additional site.

How do I get to Ballina Beach Village?

If you have not been to Ballina Beach Village before please read these directions.  We are located in South Ballina, and the fastest way to get to us from the North includes a short ferry ride.  Please refer to our map location for more details.

Travelling South

There is a new Ballina Bypass that has just opened. The quickest way to get to us now is to stay on the freeway, and take the 2nd Ballina Exit (River Street, but not Tamarind Drive that will take you through Ballina). Take the left hand exit at the roundabout interchange as you come off the freeway and head north. You will come to the first roundabout, and take the right hand road into Burns Point Ferry Road (you will be able to see the Big Prawn on your left one block up). Drive on to the Ferry (leaves every few minutes, drive on drive off). Take the first left hand turn into South Ballina Beach Road; we are the last place on the right before the Breakwall.

If you are coming from Ballina and do not wish to take the ferry you will need to head out to the main highway. Drive south to Wardell, and after the Wardell bridge take the first turn on the left into River Drive – drive to the end (about 30kms) and take the last turn on your right into South Ballina Beach Road there is a small street sign pointing up the road that says CARAVAN PARKS. Go to the end until you see the flags.

Travelling North

Turn right into River Drive, before crossing the Wardell Bridge. If you cross the bridge then you will have to go all the way to Ballina. When you turn into River Drive, keep the river on your left until you come to almost the end of the road (just before the ferry launch area) and turn right into South Ballina Beach Road (there is a small road sign saying caravan parks).

How far is Ballina Beach Village from the centre of Ballina?

Despite our peaceful rural location, we are less than 5kms to the nearest shopping complex – this is just near the ferry with Bunnings, West Tower Tavern, Dan Murphy’s, Spar supermarket, newsagent, doctors, chemist etc. We are then about 9kms from the centre of town or to the two large shopping complexes with cinema, pool and gym.

Catching the ferry is the quickest way to get into town, the ferry runs from 5.30am to 12.30am.  For full details of operating hours, costs and any further details about the ferry please refer to their website.

How far is the Beach?

The beach is just behind the Village, it is a short walk from your cabin or site – about 5 minutes walking.  South Ballina Beach is 31 km long, the second longest in the state, running in a long sweeping arc from the southern Richmond River entrance wall, uninterrupted to the smaller entrance walls at the mouth of the Evans River, at Evans Head.

This beach is unpatrolled, and is prone to inner bar rips and the offshore bar and trough. If you are swimming here, watch for longshore and rip currents, do not swim near the training walls or in the river mouth. Be very careful if bathing up the beach as rips and strong currents in the longshore trough dominate. Stay on the attached portions of the inner bar and away from the rip holes and side currents.

 

Is it safe for our children ride their Bikes around the park?

Yes, bikes and scooters can be ridden around the park but only during daylight hours.  All vehicles must only drive at a maximum of 4 Km/hr at all times around the Village and watch out for pedestrians & bike riders, particularly children.

Can young children sleep on top Bunks?

No, young children should not sleep in the top bunks, it is our duty of care to advise all parents that the new Australian Standards Recommend that children under the age of 9 years should not sleep on the top bunk as it can be dangerous.

Is there a Cafe on site?

Yes Turtles Café and kiosk is generally open from 8.30am to 5pm, and to 8pm on Friday and Saturday. During school holidays we operate till later each night with food service. If you would like to dine on the deck please book as tables are limited.

What is your Cancellation policy?

Low Season:

1 month prior: A refund is provided (less $30 administration fee per site/cabin). Or funds paid are held in credit for up to 12 months.
1 day to 1 month prior: Deposit held in credit for up to 12 months, no refunds given

1 Day prior: No refund

Mid/High Season:

3 months prior: A refund is provided (less $30 administration fee per site/cabin). Or funds paid are held in credit for up to 12 months.
14 days 3 month prior: Deposit held in credit for up to 12 months, no refunds given

14 days prior: No refund

Group bookings:

3 months prior: A refund is provided (less $30 administration fee per site/cabin). Or funds paid are held in credit for up to 12 months.
14 days 3 month prior: Deposit held in credit for up to 12 months, no refunds given

14 days prior: No refund

There are no refunds for early departure due to weather or if you cut short your reservation or holiday.
If you fail to arrive at the park and have not advised the office that you are cancelling or amending your dates; you will forfeit any monies paid.

Mid/High season includes but is not limited to all school holidays, long weekends and public holidays.

Group bookings are classified as any booking of 5 or more sites, no matter if they are paid for individually or as a group.

What is Check in and Check out time?

Check in is available from 12 noon for sites and 2pm for cabins.  Early check in are available on a request basis only and may be subject to an additional surcharge.  Checkout is 10am, subject to availability we may be able to offer you a late checkout. Unfortunately, we are unable to offer any late check-outs during the holiday periods.

Please let us know if you wish to arrive outside of the normal office operating hours, full payment of your booking will need to be made before arrival.  Keys (where applicable) and site details will be left in a safe place for you. We also ask that if you are checking in to a site after 8pm, that you respect the peace and comfort of your fellow campers, and do not use tent pegs, hammers or anything that may disrupt them.

I heard Ballina Beach Village is Dog friendly, please tell me more.

Your socialised dog is welcome even in our cabins all year round. Please note there is a limit of 1 dog per site/cabin in peak periods.   You must advise us that you have a dog(s) prior to arrival.

To ensure the safety and enjoyment of all of our guests (two and four legged), there are a few requirements for having your dog stay:

  • Dogs must be on leash at all time unless you are supervising them in the dog park.
  • If staying in a cabin please bring your dogs bedding as they are not permitted on any of the furniture, failure to comply will result in extra cleaning/damages costs.
  •  Please ensure you pick up after your dogs, doggie bags are provided in the dog park if you forget to bring your own.
  • It is expected that dogs are not aggressive, inclined to bark and fully vaccinated.
  • If your dog can not comply with any of the above they will be asked to leave, and you will need to go with them, no refund will be provided.

The beach in front of us is NOT pet friendly (government rules, not ours) however the beach to the south, Patches Beach is and is around a ten-minute drive. National Parks and Council do enforce the beach, and will impose a $330 fine by National Parks if you are found on the beach with your dog.

 

Can we take our 4WDrive on the beach?

Yes, South Ballina to Evans Head is an exceptional 4WD beach, with just under 30kms of “beach highway” with no four-wheel drive permit required.

There is an access point right next to Ballina Beach Village,  the access track is maintained by National Parks and Wildlife with an all-weather track onto the beach.

For beach driving it is recommended that you let down your tyres down to half of their usual pressure, and we have an air compressor located near the reception for guest use to reinflate your tyres when you return.

If you get bogged we are not able to come and assist you as we do not have a 4WD or the staff to do so – you need to be very aware of the tides. Do not drive to the beach within 2 hours either side of high tide as you are likely to get bogged and possibly lose your vehicle. You can go all the way to Evans Head most times at low tide. The speed limit on the beach is a strict 40km. We publish a tide chart on the notice board outside the kiosk. No permit is required. On the approach to Evans Head, there looms the ‘coffee rocks’ which can be a bit ‘quick-sandish’.  We recommend that four-wheel drivers ensure they pick a low tide to be able to get a bit of distance around the rock.

What Facilities do the cabins have?

 All the linen, bedding & bath towels are provided, along with basic amenities such as shampoo, conditioner, and shower gel.  During winter it can be cold; we recommend bringing additional doona’s if you are sensitive to the cold. All cabins also have air conditioning for your comfort,  please switch it off when you leave the cabin.

All cabins have cooking facilities including a cooktop, microwave oven, and fridge; and also includes crockery, cutlery and glasses plus basic pots and pans.

All Cabins, besides the Sea Shantys have ensuite bathrooms and hot water.

Guests will be given a key when they check-in. If the guest loses or damages the key, the guest will be charged $20.00 for a replacement – so please keep it safe!

Most of our cabins a queen sized bed and bunk beds. It is our duty of care to advise all parents that the new Australian Standards Recommend that children under the age of 9 years should not sleep on the top bunk or elevated beds as it can be dangerous.

What hours does the Ferry operate?

The Burns Point Ferry operates from  5.30am to 12.30am most days. There will be times when it does not operate due to an emergency or maintenance.  Eg The ferry does not run from 9am till noon every second Tuesday of the month for maintenance reasons.  If you have a low towing vehicle it is advisable to go the long way around as you may bottom out on the ferry ramp, particularly at low tide. Our ferry drivers are a great bunch of professionals who do a terrific job, please assist them by getting out of your car and going to the Ferry Master’s window to pay.  For full details of operating hours, costs and any further details please refer to their website.

Are camp Fires permitted?

Yes, we allow camp fires! For the safety of all of our guests, there are certain conditions that we ask our guests to adhere to, and fires are permitted in braziers only. If you have your own brazier, we ask that you let us approve them prior to use; alternatively, you can hire one from us for $10 per day. Please complete the Brazier form from the office regardless of whether you are using your brazier or renting ours.

Fire must be in a brazier with legs and a solid pan to catch all the ashes and coals. Braziers are not permitted on cabin verandas, under awnings, under trees or within 3m of a tree trunk or any structure. Please be mindful of wind and placement of your brazier to ensure that smoke is not disturbing your neighbours. Fires must never be left unattended, and must be put out before going to bed.

We provide firewood or you can bring your own, but please note you are not permitted  to cut or break trees or branches on our property or any of the surrounding national park or other lands.

You can have a fire in a brazier at all times of the year, except Christmas to New Year or other peak periods; or during total fire bans or high winds (please check the NSW Rural Fire Service website). Fires must be put out if directed by the management to do so.

Is there Fishing spots near by?

 Absolutely, make sure you bring your fishing rods – the local fishing is excellent with beach, river and rock wall spots (dhu fish, taylor, salmon, whiting, flat head, black fish, flat head, bream, snapper).

Do you do Group bookings?

Yes we do, we get many groups coming to Ballina Beach Village from a few friends  holidaying together, to weddings and birthday celebrations as well as reunions and retreats.

In order to ensure your group stays together please indicate it is a group booking at the time of booking. Group bookings of 5 or more sites or cabins follows the deposit and cancellation policies of  mid/high season booking no matter when the booking is for or how it is paid (individually or as a group).

Ballina Beach Village’s  Shala offers a versatile space to accommodate intimate gatherings or larger crowds. Further details of the space can be found here .

Please call our friendly staff on (02) 6686 3347 to find out more details.

Is there a camp Kitchen?

Yes, we have a camp kitchen available for your use, between the hours of 8am and 9pm and features indoor BBQ’s, oven, fridge & freezer, microwave, jug and toaster, with indoor and outdoor seating overlooking the park

There are additional BBQ facilities located on the eastern side of the park.

All cabins have cooking facilities including a cooktop, microwave oven, and fridge; and also includes crockery, cutlery and glasses plus basic pots and pans, these cooking facilities must not be removed from the cabin.

Are there Laundry facilities?

Yes, there are coin operated laundry facilities with washing machines and dryers in the central amenity block, it takes $1 coins and are $5 per load.  If you need change, please ask at the cafe.

What happens if our neighbours make too much Noise or disrupt our enjoyment?

We ask that all guests observe the 10pm noise curfew.  We have zero tolerance for disruptive, aggressive, abusive or destructive behaviour and if someone don’t comply they will be asked to leave and no refund will be issued.   If immediate danger or a threat is sensed, police will be asked to attend.

Guests will be expected to reimburse Ballina Beach Village for any damage caused by misuse, inappropriate or reckless behaviour during their stay.

Can I Pay for my stay over a period of time?

Yes, part payments are welcome anytime, provided the specified  deposit amount is paid at the time of the booking, and balance is paid when due.

A one-night stay fee will be charged upon booking to confirm your reservation. The balance is due 14 days prior for mid/high season and 1 day prior for off peak and low season.

Group bookings of 5 or more sites/cabins will follow the same booking/payment rules as high season bookings even if paid for individually.

Our preferred payment method is credit card and credit card details are required to secure bookings, please be aware that we only accept Mastercard and Visa,  we do not accept American Express, Diners Club or any other card.

How many People can we have on our site?

Our rates are based on two guests per site or cabin; but of course, additional guests are more than welcome up to a maximum of 6 people per site or cabin regardless of age.  All additional guests over the age of 5 will incur additional fees.

I have heard you process the Sewage please tell me more.

We have amazing site bore, rain water and sewerage treatment plants on site.  As we process all sewerage on site, so please do not put harsh chemicals, nappies, solid materials or excessive toilet paper into the toilets and sinks.

We are eco friendly and collect our own rain water for drinking, use the rain water taps for the lovely tasting water. Our rainwater is collected from every roof, double filtered and then sterilised with UV light before arriving at your tap – either in the swan neck taps in the cabins (without the hot water tap) or directly to your hose attachment on a powered site. Please ensure that you do not use the water provided to your powered site or fire hoses to hose down equipment, cars or boats.

Please use our water wisely – it is a precious commodity, so please no long showers and don’t leave any taps running.

Why does the Shower water taste funny and look dirty?

We use bore water which is filtered at many stages and then sterilised with a small amount of chlorine for the washing up taps, showers, bathrooms in the cabins. In the cabins if there is a hot water tap it is bore water, if no hot water then it is rain water. During a dry season, the bore water can get very concentrated as it is highly mineralised with iron, calcium and magnesium (in fact it is very good to bathe in for this reason). It is quite potable, but the taste is strong and we don’t recommend you drink it.

The minerals in the bore water make it somewhat corrosive. Please note that we do not recommend that you wash your car with it. Similarly, you will see corrosion on the stainless steel cutlery and the taps in the bathroom. Our apologies, this is not in anyway indicative of lack of cleanliness it is a symptom of the bore water minerals which deposit almost immediately on  surfaces particularly metal.

Is Smoking permitted?

Smoking is not permitted in any of our Cabins, the Cafe, the Amenities Blocks or the Camp Kitchen.  Any guest found smoking inside a Cabin will be charged a $250.00 cleaning fee and asked to leave immediately. A refund will not be issued.

Drug use is illegal in Australia. Any guest found using drugs at Ballina Beach Village will be asked to leave the premises immediately. A refund will not be issued.

Can we ask for a Specific site or cabin?

We accept requests for specific sites or cabins,  your request will be noted but we are really sorry we can not guarantee sites or particular cabins.

Do you recommend Swimming at the beach?

No, please be very cautious of the open water and big surf we experience here. It is a very long (31 km) and straight beach so like many others in Australia it has gutters and rips. Do not swim alone and if caught in a rip do not fight it – let it take you out, stay afloat and attract attention. If you are confident, swim parallel to the beach – often this is towards the breaking waves, which can assist you back to shore. If you are not confident – do not go in. Our policy is to advise guests not to swim on the beach but use our 2 pools.

How many Vehicles are we allowed per site?

There is only 1 vehicle per site or cabin, if you have more than 1 vehicle please let us know before arriving and we will try to accommodate it. Please note all vehicles, including boats, trailers and caravans must fit completely within your site/cabin driveway or left outside the park.

Please drive at a maximum of 4 Km/hr at all times around the Village and watch out for pedestrians & bike riders, particularly children.  Please ensure children do not ride bikes or scooters after dark.

Can we drink the Water?

Yes we are eco friendly and collect our own rain water for drinking, use the rain water taps for the lovely tasting water. Our rainwater is collected from every roof, double filtered and then sterilised with UV light before arriving at your tap – either in the swan neck taps in the cabins (without the hot water tap) or directly to your hose attachment on a powered site. Please ensure that you do not use the water provided to your powered site or fire hoses to hose down equipment, cars or boats.

We have amazing site bore, rain water and sewerage treatment plants. Please use our water wisely – it is a precious commodity, so please no long showers.

Is there Wildlife around the property?

Our park is home to a range of wildlife including the glossy black cockatoos, echidnas, wallabies, breaded dragons and pythons. Please treat all wildlife with respect, and do not approach, feed or otherwise interfere with the natural activities of wildlife.

The adjacent Richmond River Reserve including Mobbs Bay is a great spot for bird watching to many species of birds including the pied oyster catcher, ospreys and more, with dugong, dolphins and loggerhead turtles also sighted in the river.

Where the long open white sandy beach meets the South Ballina break wall is a haven for sea and shore birds, including the endangered Pied Oystercatcher and dolphins are a common sight close to shore.

During the winter months, whale watching is a popular attraction in the Ballina Shire with the humpback whale migration occurring annually from June through until October. You can often spot these magnificent creatures as they come through from the South Ballina Breakwall, South Ballina.

There are numerous trees and bushes on the property and the National Park right next door, as these are protected do not cut or break off any branches for fires wood.

We do run an extensive tree-pruning and maintenance program, however despite our best efforts sometimes nature has other ideas. The park takes no responsibility for damage caused by falling branches, or from the elements.

Do you have Question that was not answered this list of FAQ?

If you have a question that was not answered above please contact us directly and we will be happy to help.